Redemption by Appointment Only

Due to concerns over coronavirus in our community, and to keep our staff, volunteers, and guests safe and healthy, our services are changing. All lost and found services (including stray intake) operate by appointment only.

To make an appointment for lost/found services, please contact our team:

Email: [email protected]
Phone: 360.213.2621

Arriving for an Appointment

Doors to public spaces will remain locked during business hours. Individuals with an appointment may knock or ring the bell to notify our staff of their arrival. Please maintain a 6-foot distance from staff and volunteers during your visit and observe posted signage. 

Arriving without an appointment 

Individuals who arrive without an appointment will be asked to wait outside of the building until the next available appointment. 


View our current hours of operation.

Reporting Stray Animals

If you have an animal emergency or are reporting a stray animal in your community, contact Clark County Animal Control at 564.397.2488. Please note that we are unable to provide animal welfare checks or pick up stray animals.

Lost Pets

Please review the information below. If you have any questions, please email [email protected] or call 360.213.2621.

  • If You Lost a Pet...

    Visit our Stray and Lost Pets Page to view lost pets currently in our care. 

    Submit a Lost Pet Report so we can help keep an eye out.

    More strategies to help locate a lost pet include...

    • Notify your neighbors that your pet is missing – ask them to check their garage, shed, under their porch, etc.
    • Utilize local social media. Lost and found Facebook groups, Craigslist, and the NextDoor app are excellent ways to help spread the word. Active Facebook groups in our community include: SW Washington Lost & Found Pets and Lost & Found Pets of Vancouver, WA among others. 
    • Register with Finding Rover. HSSW is a registered partner with Finding Rover. Go to and click ‘I Lost a Pet’, upload your pet’s picture, and Finding Rover will search found reports which will include animals in our care.
    • Download a Lost Pet Poster to post around your neighborhood. Please be as detailed and descriptive as possible and include a photo of your pet.
    • Notify veterinary offices in your area. Ask them if they receive lost/stray pets in their clinic.
    • Make sure your contact information on your pet’s microchip is current. Adding a secondary contact and email address can help ensure you are reached when your pet is located.
    • Don’t give up! It can sometimes take a few months to locate a missing pet. Lost pet reports are kept for 30 days beyond your last visit to HSSW. It is important that you let us know that your pet is still missing and that you are actively looking for him/her.

    Problems with the online form? You can download and print a copy of the Lost Pet Report. The form must be brought to the shelter in person during regular business hours. Please also include a current photo of your pet.

  • Lost/Stray Procedures

    Animals reported as lost or stray are held for 3 days (without ID or microchip) or 5 days (if found with ID or microchip.) During that time, our staff actively call any available contact information available from licenses, ID, or microchip found on the animal. When a stray hold expires, animals will receive an evaluation and may be made available for adoption.

    As a licensing agent for Clark County, our staff is required to issue a license to any unlicensed animal being redeemed at our shelter. Licensing fees apply. Licensing and redemption fees are assessed by Clark County; HSSW staff are unable to reduce or waive fees. Learn more about licensing fees in Clark County.

  • Reduce the Chance of Losing your Pet

    Our pets can be escape artists. But doing all you can to relocate a lost pet can help give you peace of mind if they wander. 

    • Microchip your pet. A microchip acts as an added insurance policy and will help reunite lost animals with their owners, even if the animal somehow slips their collar. At HSSW, all animals are microchipped before adoption. Microchip services can be obtained at your family vet or in our community at clinics with Good Neighbor Vet
    • Have your pet wear a collar, ID, and license. This ensures that your pet can be traced back and returned to you.
    • As a licensing agent for Clark County, our staff is required to issue a license to any unlicensed animal being redeemed at our shelter. License your pet.
    • Spay/neuter your pet. Neutering helps to reduce a pet's instinct to roam and helps solve the overpopulation problem.
    • Keep cats indoors. Make sure your cat stays inside unless on a harness/leash or in a supervised area.
    • Fence your yard if practical. Make sure when your dog is outside it is in a fenced yard or on a leash.

Redemption Fees and Licensing

In Clark County, redemption and licensing fees are set by the county or jurisdiction in which the pet was found. HSSW is a contracted agent to provide care and shelter to stray and lost animals. Fees cannot be adjusted by HSSW staff.

  • Redemption Fees

    Fees are charged upon redemption according to the location where the animal was found. All fees are set by municipal code to help cover the cost of impounding stray animals. HSSW is not able to waive or adjust fees without authorization from the Manager of Clark County Animal Protection & Control.

    All animals received as lost/stray will incur impoundment and boarding fees. Transportation, medical and licensing fees may also apply.

    Clark, Vancouver, Battleground, Ridgefield, La Center, Yacolt and Clark County

    1st impound in a 12 month period - $25
    2nd impound in a 12 month period - $50
    3rd or more impound in a 12 month period - $100

    Boarding Fees:
    Charged daily until redemption, including the day the animal arrives
    $25/day - dogs, cats, small mammals
    $50/day - livestock

    Transportation Fee:
    Per animal, charged when the animal was brought to HSSW by an Animal Control officer
    $25 - dogs, cats, small mammals
    $50 - livestock

    Medical Fees:
    Charged when an animal requires immediate medical care during the stray holding period
    $50 (or actual costs incurred)

    License Fees:
    Charged if an animal is not currently licensed; includes a $5 agent fee paid to HSSW
    Cats - $25 altered; $45 unaltered
    Dogs - $30 altered; $55 unaltered
    *Additional fines may be assessed if citations are issued by Clark County Animal Protection & Control.

    City of Camas

    Cats - Clark County impound fees apply
    Dogs - See Below

    1st impound - $35
    2nd or more impound (in a 12 month period) - $50

    Boarding Fees:
    Charged daily until redemption

    Quarantine Boarding Fees
    *License fees must be paid via the city of Camas

    City of Washougal

    Cats - Clark County impound fees apply
    Dogs - See Below

    1st impound - $25
    2nd impound - $75
    3rd or more impound - $150

    Boarding Fees:
    Charged daily until redemption

    Quarantine Boarding Fees:
    *License fees must be paid via the city of Washougal

  • Pet Licenses

    In Clark County and its inclusive cities, it is required by law that owned cats and dogs are licensed.

    As a licensing agent for Clark County, our staff is required to issue a license to any unlicensed animal being redeemed at our shelter. Licensing fees apply and include a nominal agent fee. Learn more about licensing at Clark County's Pet Licensing page or call 564.394.2489.

Found Pets

Pets found in our community usually have a worried family looking for them! If you find a pet in your neighborhood, it's your responsibility to notify us so we can help locate its family.  

  • If You Found a Pet...

    You may have just saved a life. Thank you! It's important to report found pets immediately. Not only is their family worried about them, they could be dependent on medication, special food, or other treatments. Timely reporting is essential. 

    • Email [email protected] with questions or bring the animal to the shelter during regular business hours. Please note: you must make an appointment. Learn more at the top of this page.
    • Complete a Found Pet Report so our staff can keep the details on file. Doing so will help us provide information to families calling us to search for their lost pet. You may choose to keep the animal at your home while still looking for the owner, but you are expected to report the pet as lost.
    • Utilize local social media. Lost and found Facebook groups, Craigslist, and the NextDoor app are excellent ways to help spread the word.
    • Have the animal scanned for a microchip. You can do this at the Humane Society or your local vet. If a microchip is found, the owner can be contacted immediately.
    • Notify your neighbors. They may have information that can help. 
    • Post a Found Pet Poster in the area where you found the animal.

If You Find Kittens

If you find kittens, do not rush to the rescue immediately. The mother may be in the area and removing the kittens immediately, could separate them from mom. Learn more below.

  • Wait for the Mother to Return

    A mother cat regularly leaves the nest to search for food. It’s a natural instinct to want to “rescue” kittens, but that might be the wrong move. As long as the kittens are not in any danger (look for dogs or other predators, traffic, exposure to weather conditions, etc.), it’s important to wait for a few hours and observe. The mother cat may be out hunting, taking a break, or even hiding from you! Kittens usually have a better chance of survival with their mom. Very young kittens are difficult to care for and may "fail to thrive" without the care of their mother.

    So, after you've waited for a few hours...

    If the Mother Cat Returns

    This is great news! The kittens aren’t abandoned. Now that she’s returned, it’s okay to let her know you’re there – approach slowly to see if she is social.

    If she is friendly – She may, in fact, be someone's lost pet, or a social stray or community cat. If possible, bring the mother (and her kittens) to a local vet or HSSW to scan for a microchip. If no microchip is found – or there is no success contacting the family – HSSW can take the mother and kittens into foster until they’re old enough to be spayed or neutered and adopted.

    If she is fearful – Do not attempt to retrieve the kittens. Please contact Clark County Animal Control at 360-397-2488. They will help you determine the most appropriate course of action to help the kittens and mother.

    If the Mother Cat Doesn’t Return

    The kittens appear to be abandoned. What can you do to help? After observing for several hours, it's okay to intervene to rescue the kittens. If the mother doesn't return, the kittens will need immediate care in order to survive.

    Keep the kittens warm - Put hot water in a plastic bottle and wrap it in a towel or use a small heating pad on low heat. Place the kittens in a box with bedding with the bottle or heating pad for warmth.

    Keep the kittens fed - They will need to be fed with a kitten milk replacer (KMR) formula.

    Bring the kittens to HSSW so we can place them in a foster family and care for them until they’re old enough to be spayed or neutered and adopted.

  • Determine the Age

    It’s important to determine the kittens’ age before moving to the next step. This helpful resource from ASPCA will help you estimate the age of the litter. Ideally, they should remain with their mother for at least 5 weeks.

    Under 5 weeks

    Leave the kittens with their mom. If you have watched for several hours from a distance and you are 100% certain that a litter of kittens has been abandoned, you may care for the kittens yourself for a few weeks* OR bring the kittens to HSSW so they may be placed in foster.

    *Please note: caring for bottle babies is a LOT of work and requires several feedings overnight and throughout the day. Only experienced fosters should attempt this. (This guide will help)

    5-8 weeks

    If the kittens are friendly, you may bring them to HSSW or take them in and provide care and socialization until they are 8 weeks of age.

    If the kittens are feral and unfriendly, you may bring them inside to care for them. You will need time and patience to socialize them to make them friendly and adoptable OR bring them to HSSW so our staff and foster volunteers can provide care.

    Over 8 weeks

    If the kittens are friendly, bring them in to our shelter. We will spay or neuter them, update their vaccines, and place them up for adoption.

    If the kittens are feral (unfriendly and unsocial), bring them to HSSW. Our staff and volunteers will observe them to determine their suitability for adoption. It is very difficult to socialize an older feral kitten, so we may opt to trap-neuter-return (TNR) the kitten and return it to its environment.

Animal Welfare and Safety

Animal Welfare and Safety

Strategies for staying safe and resources for other agencies in our community. Keeping animals safe takes a village and these resources are here to help.



HSSW volunteers are amazing! From animal care and enrichment, to administrative support, guest service, or lending a hand at ReTails Thrift Store - our volunteers enrich the lives of our animals and our community.

Low Cost Vet

Low-Cost Veterinary Services

Local clinics offering veterinary services for low-income families including options for wellness exams, microchips and more.